Contact Us

By Phone
24-hour Phone Access to specific account information please call our Customer Information Line:

360.699.4200 or toll free at 888.341.BANK (2265).


Talk with a Live Client Service Specialist:

360.699.4242 Client Service Specialists are available during the following hours.

Monday – Friday: 8:00 a.m. – 6:00 p.m.
Saturday: 9:00 a.m. to 2:00 p.m.
Sunday: Closed

TDD/TTY 360.699.4346


Send a Secure Bank Mail Message
Login to Internet Banking in order to send a secure message regarding specific account information.

Lost or Stolen Cards
To report lost/stolen credit cards outside of the above hours, call 800.558.3424
To report lost/stolen debit cards outside of the above hours, call 800.554.8969

Email Us
info@firstindy.com

Write Us
PO Box 8904
Vancouver, WA 98668-8904

ATM, Debit Card or Electronic Transfer Disputes:
To dispute an ATM card or debit card transaction, or an electronic transfer, please print this form, complete the information and

Return it to:
First Independent Bank
Attn: Bank Operations
PO Box 8904
Vancouver, WA 98668

Or, visit your nearest First Independent banking center to obtain or drop off the form.

Please contact the merchant prior to completing the dispute form. Generally, it's faster and simpler for you to attempt to resolve the question with the merchant before going through the dispute process with First Independent.